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Commonly Asked Questions

Who will bill my credit card?
You will be billed by Our shared business address is with our
Ocean City MD retail store (Continental Cycles) , however the warehouse and 
processing location of your order is approximately 8 miles from our retail store.  
The employees of our stores CAN NOT help you on the phone on in person should
you have an issue or technical problem,  Please e-mail
We will get back to you very fast.  This is what we do all day almost everyday.
When will my order ship?
Most instock orders leave via USPS or UPS within 24 hrs..
From what location is my order being shipped?
The majority of our orders are shipped from our shipping facilities in Ocean City MD.
If Items back order,  many maybe back in stock shortly or already in the warehouse 
as we have a constant flow of inventory from US and European suppliers in route.
What is your return policy?
We gladly accept returns within 30 days of delivery. We do have a 10% restock charge
on all unused items.  Printed matter (manuals), installed items and all ELECTRICAL
parts are not returnable.  
How can I track my package?
In most cases, we will e-mail your tracking number immediately after your order has shipped. 
USPS - We send tracking directly from ENDICIA
UPS -tracking sent directly from UPS once processed.
Need help? Contact us:
Having trouble with an order? Send us a message-  
Technical assistance or something you do not see?-